Tony
I first met Tony, our new VP, shortly after he joined the company. He’d already heard a lot of us software team leads complaining to each other constantly. If you've been with any company whose management doesn't understand software development, you know the perennial issues that frustrated us on a daily basis: old hardware; accumulated technical debt; overly aggressive, often arbitrary deadlines with far too little testing... the typical problems that non-technical management tends to be uninterested in addressing. Tony didn't claim to be unusually tech savvy, but he genuinely wanted to make things better. So he called a meeting to learn the details.